bok33 Privacy Policy

1 What Information We Collect

We collect various types of information during registration and use of bok33 services. This information is obtained in two ways: (a) information you voluntarily provide, and (b) information our system records automatically.

1.1 Information You Provide

We collect the following information when you create and manage your account:

• Full name, date of birth, and gender identity
• Email address and contact details
• National ID card or passport details (for identity verification)
• Payment information — such as bKash, Nagad, Rocket, or Upay numbers and bank account details
• Your communication history with our support team
• Responsible gaming preferences and limit settings

1.2 Automatically Collected Information

When you use bok33, our system automatically records the following information:

• IP address and device identifier information
• Browser type and operating system information
• Login time, session duration, and activity logs on the site
• Gaming history — bet amounts, win and loss records
• Deposit and withdrawal transaction history
• Information collected through cookies and similar tracking technologies

2 Purpose of Using Information

bok33 uses your information only for lawful and specific purposes. We never use your information for unnecessary or unauthorised purposes.

2.1 Service Operations

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and transactions
• Providing bonuses, promotions, and cashback
• Providing 24/7 customer support
• Resolving technical issues and improving service quality

2.2 Security and Compliance

• Complying with Anti-Money Laundering (AML) regulations
• Preventing fraud, scams, and unauthorised account use
• Enforcing responsible gaming policy — particularly age verification for 21+
• Complying with applicable laws and regulatory authority directives

2.3 Communications

• Sending important account-related notifications
• Sending transaction confirmation messages
• Informing you of promotional offers and updates with your consent
• Notifying you of system maintenance and policy changes

3 Cookie Policy

Cookies and similar tracking technologies are used on the bok33 website. Cookies are small text files stored on your device that help us provide you with a better service.

3.1 Cookies We Use

• Essential Cookies: Required for the core functionality of the website — maintaining login sessions, security verification, etc.
• Functional Cookies: For remembering your preferences and settings — language selection, gaming preferences.
• Analytical Cookies: To analyse site usage and improve service quality.
• Performance Cookies: For monitoring and improving page loading speed.

3.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent bok33 from functioning properly.

4 Information Sharing and Disclosure

bok33 never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the specific circumstances below:

4.1 Authorised Third Parties

• Payment Processors: For processing transactions related to bKash, Nagad, Rocket, Upay, and bank transfers.
• Identity Verification Services: For completing the KYC (Know Your Customer) process.
• Technology Partners: Who provide technical support to maintain service quality.
• Game Providers: Pragmatic Play, Evolution Gaming, Spribe, and other providers — only the information necessary to deliver the gaming experience.

4.2 Legal Obligations

We may be legally required to disclose information under court orders, lawful requests from law enforcement agencies, or directives from regulatory authorities. In such cases, we provide only the information that is necessary.

5 Data Retention Period

bok33 retains your information only for as long as necessary. The retention period is determined according to the type of information and the purpose of its use.

5.1 Retention Standards

• Active Accounts: All relevant information is retained for as long as your account remains active.
• Financial Transactions: Financial records are required to be retained for an extended period in accordance with regulations.
• After Account Closure: Information is retained for a specified period for fraud prevention and legal compliance.
• Marketing Information: Promotional communications are stopped as soon as you withdraw your consent.

After the designated period, information is securely deleted or anonymised so that your identity cannot be identified under any circumstances.

6 Data Security Measures

bok33 adopts industry-leading security measures to protect your information. Our secure and reliable platform is monitored continuously.

6.1 Technical Safeguards

• SSL Encryption: The highest level of TLS/SSL encryption is used during data transmission.
• Database Security: Stored information is kept in encrypted form.
• Two-Factor Authentication: An additional security layer for accessing your account.
• Firewall and Intrusion Detection: For identifying and blocking malicious activity.
• Regular Security Audits: Identifying and addressing vulnerabilities through periodic reviews.

6.2 Organisational Safeguards

• Staff access to information is restricted to what is required for their role
• Regular training provided to staff on data protection
• A plan is in place for rapid response to security incidents
• Security standards of third-party partners are verified and monitored

7 Your Rights

As a bok33 user, you have the right to control your own information. We actively respect these rights.

7.1 Right to Access Information

You can find out at any time what information we hold about you. Upon request, we will provide you with a summary of your personal information.

7.2 Right to Correction

If any of your information is incorrect, you can request a correction. We will make the correction as quickly as possible.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. Please note, however, that some information is required to be retained for legal and regulatory purposes.

7.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. Please contact our support team to do so.

7.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, please contact us first. We are committed to resolving the issue.

8 Protection of Minors

bok33 strictly provides services only to those aged 21 or above. We do not collect or process information from minors.

Age verification is mandatory during the registration process. If we learn that a minor has created an account using false information, that account will be closed immediately and all associated information will be deleted.

If you suspect a minor is using bok33, please notify our support team without delay.

9 Policy Changes

bok33 may update this Privacy Policy as needed. If there are any significant changes to the Policy, we will:

• Post a clear notice on the website
• Notify registered users by email
• Note the date of the change in the "Last Updated" section

If you continue to use bok33 after the changes, it will be taken as your agreement to the new policy. You are therefore advised to visit this page regularly.

10 Contact Us

For any questions, concerns, or requests regarding the privacy policy, please contact us. Our team is always ready to assist you.